Star Horse is a global online horse game, welcoming players of all ages to explore the fun of riding and adventure. Star Stable Online is created and owned by Star Stable Entertainment AB, based in Stockholm, Sweden.

This privacy policy covers the online game and all interactions within Star Stable Online, accessible at https://www.starstable.com, as well as the mobile app version of Star Stable Online. It also applies to any services provided by Star Stable, including related websites, the web shop, and mobile apps such as Star Stable Friends and Star Stable Horses. This privacy policy does not apply to third-party companies or websites that may link to, or redirect users to, Star Stable Entertainment AB's sites or products.

Our privacy policy may undergo updates from time to time. If any significant changes affect registered users, we will notify you or your parent/legal guardian via email and, if necessary, obtain your prior consent or that of your parent/legal guardian.

1. Our Privacy Commitment Your personal data is information that identifies you as an individual, and Star Stable takes the responsibility of safeguarding this data seriously. We aim to maintain the trust of players and their parents or legal guardians. You have control over your data and can manage how it is used as detailed in section 5 below.

2. Data We Collect To play Star Stable Online, users must register an account. Star Stable will only collect the necessary personal data to ensure a secure and stable gaming experience.

When registering for an account and playing the game, Star Stable collects the following information:

Player’s email address

Parent’s email address, where applicable

Purchase history/data

Customer ID and details, such as username and date of birth

In-game data such as progress, achievements, playtime, and in-game communications

IP address and login information

Technical data about your device, including device identifiers and cookie data

When you make a purchase through the web shop, Star Stable collects:

Name

Contact details and shipping address

Order details and purchase history

Technical device information, including device identifiers and cookie data

3. Why We Use Your Data Star Stable stores personal data for several reasons:

To create a personalized account profile and share account details across different Star Stable products and services.

To determine your location, so we can apply relevant laws and regulations.

To verify the age of consent in your region and assist with obtaining parental/legal guardian approval if necessary.

To ensure you receive the correct version of the game for your region.

To give you access to the site and the game, enhancing your overall experience.

To communicate with you about your account.

To send you updates via email if you have opted in.

To inform you about marketing offers through email, if you or your parent/legal guardian has opted in.

To help troubleshoot crashes, enhance product functionality, personalize your experience, and manage user preferences.

To detect and prevent fraudulent activity, ensuring fairness for all users, and safeguarding our services.

To measure and analyze product and service usage, perform statistical analysis, and evaluate the effectiveness of advertisements.

For password recovery purposes.

For parental/legal guardian data, we store information for:

Setting up payment methods for membership.

Processing future payments.

Maintaining consent history.

Storing billing information for future transactions.

Communicating with you about your child’s account.

Sending marketing offers if you have opted in.

For web shop purchases, data is processed to:

Fulfill the purchase contract and manage the delivery of items.

Comply with legal obligations, such as tax and accounting.

Prevent fraud and misuse, and enhance product functionality.

Credit card and payment data is handled by secure, internationally regulated payment providers. Star Stable does not store payment information.

We use cookies and similar technologies to (i) provide and maintain the functionality of our services, (ii) measure and analyze usage, and (iii) deliver advertisements and assess their performance. For more information, refer to our Cookie Policy, where you may have the option to accept or decline certain cookies and similar technologies. Read our Cookie Policy here.

In accordance with the General Data Protection Regulation (GDPR), the lawful bases for processing your data are:

a) We need the data to fulfill our contract with you, including providing our services:

b) We need the data to comply with legal obligations;

c) Your consent, where we have obtained it. You may withdraw your consent at any time by contacting [email protected]

d) We have a legitimate interest in processing data for business purposes, provided it does not override your rights to privacy and data protection.

4. How long do we keep the data? The data we collect is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that Star Stable suspend or remove the data.

5. How do we handle your data rights at Star Stable? You have rights over your data and can action them as outlined below

5.1 Can I correct the information you have about me? In case you would notice that we have the incorrect information about you, you can update and correct some information under “My Account”. If you find that you do not have the possibility to update the data you want please contact our Customer Support Team at [email protected].

5.2 Can I withdraw my consent and restrict data processing of my personal data? If you decide that you no longer want to have an account with us you can always send a request to our Customer Support Team at [email protected].

As a registered player you can at any time withdraw the consent you have given to receive email newsletters and offers by using “My Account” and you can also request that we restrict the processing of your personal data by sending a request to our Customer Support Team at [email protected].

We will handle most requests for consent removal, data update or removal or request for information within 30 days.

5.3 Can I request information or ask for my personal data to be deleted? As a registered player you can request for your data to be deleted.

As a registered parent or legal guardian, you can request that your or your child’s data is deleted. You can also request that your payment methods are deleted. You can request the deletion of data by sending a request to our Customer Support Team at [email protected].

For safety purposes we securely store and archive old data. This is so it can be used to investigate any complaints or violations of our terms and conditions, or on the off-chance that it has been requested by law enforcement agencies or data protection authorities.

Please contact [email protected] (see section 9 below for full contact details) if you have any additional requirements on obtaining more information about your personal data.

5.4 Can I move my data Star Stable is considered to be a Data Controller under the GDPR. As part of the law you should be able to move or port out your data to another Data Controller where applicable. For Star Stable this is only applicable to the private persons requesting the data since the products and services cannot be transferred to another Company.

6. Community or social features we offer and how we keep these areas safe. Star Stable Online offers in-game chat and mail for our users. It is extremely important for us at Star Stable to ensure a pleasant and safe environment for our players.

To achieve our goal to create a positive environment while safeguarding children's personal information, communication between players is monitored by automated tools in order to detect potentially harmful behaviour and to protect our players.

All in-game communications are filtered and analysed for appropriate behaviour using technology provided by Utopia Analytics. All chat and mails are stored securely for up to twelve months for investigation purposes (such as a complaint, indications for harmful behaviour or a legitimate request for information from a law enforcement agency).

In case you should observe unwanted behaviour or illegal content, you can contact us using the report-a-player functionality in the game or using our web-form at any time. The legal basis for monitoring and storing the chats are our aforementioned legitimate interests (Art. 6 (1) (f) GDPR).

You may have a right to object against the monitoring of chats for reasons relating to your particular situation. Please contact us if you think that this is the case.

This is currently the only automated decision making at Star Stable.

7. With whom do we share your information? We may make personal and anonymous information available to third parties in these limited circumstances: (1) with third party service providers who help us operate our website, online services and mobile apps, such as payment processors, service partners, advertising partners and data processors, for a list of these third party service providers please visit https://tigerapp-br.com/service-providers, (2) with your express consent (or the prior consent of a parent or legal guardian), (3) when we believe it to be required by law or when we co-operate with the police or other authorities, (4) when we believe that it is necessary to protect our rights, users or property, or (5) to any potential successor or purchaser in a merger, change of control, acquisition, liquidation, reorganization, bankruptcy, receivership, dissolution or sale of assets, or transition of service to a new provider, as permitted by law and/or contract.

8. How do we keep your information secure? At Star Stable we respect the information you entrust to us and take pride in protecting it from unauthorized access or disclosure. Therefore, we have updated both administrative routines, work constantly with training our staff in data privacy protection, and are constantly updating and improving our electronic solutions to keep your data safe. This includes utilizing Secure Sockets Layer (SSL) software, which encrypts all the personal information you give us, and storing your information behind a firewall designed to block access from outside our network. However, although we always do our utmost to protect your data, no security or encryption method can be completely guaranteed to protect information from hackers or human error.

Information we collect may be stored or processed on computers located in any country where we do business.

9. Information collected from children Children and their parents in the US have the same rights as our users in the EU which are outlined in this privacy policy.

Parents must provide consent for their child to use Star Stable.

When a child registers for a Star Stable account, we will collect:

Date of Birth

Email address

We also collect a parent’s email address in order to obtain consent.

When a child plays our game we may also collect:

Account data, such as in-game data, game progress, achievements, time spent playing and in-game communications

IP address and log in details

Technical information about your device, including device identifiers and cookie data

The data we collect is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that Star Stable suspend or remove the data.

As a registered parent or legal guardian, you can request to review or delete your or child’s data by contacting us at [email protected].

We use third party service providers to help better understand and improve your use of the site. For a list of third party service providers used in relation to children, please visit https://tigerapp-br.com/service-providers

If you or your parent have any questions about the use of these third parties, or if you would like more information, please contact us at [email protected].

Kids Privacy Assured by PRIVO: COPPA Safe Harbor Certification & GDPRkids™

Star Stable (owned and operated by Star Stable Entertainment AB) is a member of the PRIVO Kids Privacy Assured Program (“the Program”) for COPPA Safe Harbor Certification and GDPRkids™. PRIVO is an independent, third-party organization committed to safeguarding children’s personal information collected online.

COPPA Safe Harbor Certification

Star Stable is certified by PRIVO The Program certification applies to the digital properties listed on the validation page that is viewable by clicking on the PRIVO COPPA certification Seal. The certification Seal posted on this page indicates Star Stable has established COPPA compliant privacy practices and has agreed to submit to PRIVO’s oversight and consumer dispute resolution process. If you have questions or concerns about our privacy practices, please contact us at [email protected] or call at +46 10 3300106 (US only). If you have further concerns after you have contacted us, you can contact PRIVO directly at [email protected].

GDPRkids™ Privacy Assured

tigerapp-br.com is GDPR compliant The Program applies to the digital properties listed on the validation page that is viewable by clicking on the PRIVO GDPRkids™ Verified Shield. The PRIVO GDPRkids™ Privacy Assured Program supports child directed services known as Information Society Services under the General Data Protection Regulation (GDPR), to comply with the requirements of this legislation. It impacts any child directed service in an EU Member State and any service globally that collects and or processes the personal data of children and minors. There is no safe harbor for the GDPR to date, but to ensure this company’s services meet the program requirements, we conduct regular monitoring and consulting.

10. How can you Contact us with Privacy Questions or Concerns? We are happy to answer any questions you might have concerning your personal Data, third-party processors or in-game safety. For general questions, please contact our Customer Support Team at [email protected] or by using our web-form.

Should you have specific Data Privacy and Internet Safety questions and/or concerns or want to have information about your private data or reach our Data Protection Officer (DPO), please email at [email protected] or call at +46 10 3300106 (US only).

If you have further compliance questions regarding EU law and GDPR please use this link to find the relevant contact details for the Data Protection Authority in your country: http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080

Or reach us at our corporate headquarters at:

Star Stable Entertainment AB

Att: Privacy Request / Customer Care

Magnus Ladulåsgatan 65

118 27 Stockholm

SWEDEN